Data & Analytics
NHS Urgent Care Dashboard
Power BI dashboard analyzing NHS 111 urgent care call handling performance in England, with a focus on response times, triage outcomes, and clinician involvement.
/ Overview
Practical application
Supports monitoring of urgent care service performance by providing visibility into response efficiency, triage processes, and regional variation. Useful for identifying bottlenecks and tracking compliance with operational targets.
Core features
- Operational KPI overview: Call volumes, answered/triaged/assessed rates, average speed to answer, call-back performance, and abandoned calls with month-over-month comparison.
- Geographical and temporal filtering: Users can filter the data by region and month, allowing targeted analysis of service delivery across NHS England locations and timeframes. This supports both operational oversight and regional benchmarking.
- Performance indicators: Key metrics such as % answered within 60 seconds, clinician involvement, and ambulance referrals.
- Trend analysis: Time-series visualization of KPIs to track performance changes over time.
PROJECT IN DETAIL